Please fill out the form below to complete the Customer Satisfaction survey.

  2. Overall Satisfaction

    Please select a number of Stars that corresponds to your satisfaction level: 5 = Very Satisfied 1 = Very Unsatisfied

    Please rate your overall satisfaction with BioProcessing, Inc.
    How Satisfied are you with the ordering process?
    How Satisfied are you with our product and delivery?
    How satisfied are you with our service after the sale?


  3. In the first column, select the number that corresponds with your level of agreement with the statement.
    In the second column, please rate how important this topic is to you.
    5 - Strongly Agree 4 - Somewhat Agree 3 - Neither Agree nor Disagree 2 - Somewhat Disagree 1 - Strongly Disagree

    The Ordering Process

    		 5 4 3 2 1 N/A       Question Importance
    The sales representatives are courteous and professional.  
    The sales representatives are knowledgeable about the product line.  
    The sales representatives understand customer requirements.  
    The sales representatives are available for help when needed.  
    All correspondance is neat and accurate.  
    Customers are notified promptly of any delays in delivery dates.  


    Product & Delivery
    Standard products are in stock when ordered.  
    Products are delivered when promised.  
    Packaging is secure.  
    The product(s) meet all specifications.  
    Shipping paperwork is consistantly legible and accurate.  


    After the Sale
    Products perform as expected.  
    Invoices and statements are accurate and professional.  
    BioProcessing responds promptly to problems that arise.  
    BioProcessing has the technical expertise to solve customer problems.